Tuesday 21 September 2010

Accountants are like hairdressers

It occurred to me the other day that as we are intrinsically British we have a loathing to change - particularly if that change is likely to disrupt our lives and our businesses.  From an outsiders point of view, this could be viewed as lazy, or worse, that we are not bothered.  I do not believe this to be the case - I think that the reason we do not review the providers of professional services (such as banks, accountants and solicitors) is that we believe that one will be equally as bad as another (and the pain of making the change will outweigh any benefits that we realise in making the change).  This ultimately is a self fulfilling prophecy in that we accept a poor service from our professional service providers (in my case, my accountant) and so, as luck would have it, the service becomes even worse (and yet we still convince ourselves that it is 'better the devil you know'.
So, my advice today is - stop putting up with less than favourable service from professional service providers.  Demand the service that you deserve (and if you dont get it, go to someone who will value you as a client).  As my dear old dad used to say; the differenece between a good haircut and a bad haircut is only a fortnight!!
Learn about how to get the most from our professional relationships at http://www.blueboxconsultancy.com/

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